Frequently Asked Questions

Browse events on our Events page, filter by city or category, select your ticket type, enter your details, and pay securely with Stripe. You will receive an instant email confirmation with your QR-code tickets. Tickets are also accessible from your My Tickets dashboard at any time.

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor used by millions of businesses worldwide. We never store your full card number, CVV, or expiry date on our servers. All communication is encrypted via SSL/TLS.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay through Stripe. Bank transfers and PayPal are not currently supported for ticket purchases.

Yes. Enter the attendee name during checkout, or use our ticket transfer feature after purchase to send the ticket to another person. The recipient will receive an email with their own QR code.

A small service fee is added to each ticket to cover payment processing and platform maintenance. The fee is displayed transparently before you confirm your purchase — no hidden charges.

Tickets are delivered in three ways: (1) an email confirmation with QR codes, (2) your My Tickets dashboard, and (3) the order confirmation page immediately after checkout. Each ticket has a unique QR code that venue staff will scan at entry.

Yes. Go to My Tickets, select the ticket you want to transfer, enter the recipient name and email, and confirm. The original ticket is invalidated and the recipient receives a new QR code. Transfers are free.

No problem. Log in to your account and visit My Tickets to view, download, or re-send your tickets. You can also show the QR code directly from your phone at the venue.

If you are denied entry due to a platform error (not your own conduct), contact us within 7 days with your order number. We will investigate with the organiser and process a full refund if the denial was unjustified. See our Refund Policy for details.

Change-of-mind refunds are not available. We encourage you to review event details carefully before purchasing. If you can no longer attend, you can transfer your ticket to someone else for free.

If the organiser cancels the event, you are entitled to a full refund of the ticket price. Refunds are processed automatically to your original payment method within 7-14 business days. You will be notified by email.

Your ticket remains valid for the new date. If you cannot attend, you may request a refund within 14 days of the rescheduling announcement. After 14 days, refunds are at the organiser discretion.

Contact us at infonepaleseevents@gmail.com within 7 days with your order number(s). We will investigate and refund any duplicate charges immediately.

Our complete Refund Policy covers all scenarios including cancellations, rescheduling, denied entry, and Australian Consumer Law rights.

Register for a free account, then either claim an existing event that is already listed, or create a new event from your vendor dashboard. Once approved, you can sell tickets, manage attendees, and access analytics.

Listing events is free. We charge a 10% commission on paid ticket sales — there are no upfront fees, subscription costs, or hidden charges. Free events have zero fees. See our Vendor Agreement for full details.

Earnings accumulate in your vendor wallet and are available for withdrawal after your event concludes and the refund window passes. Withdrawals are processed to your Australian bank account within 5 business days. Minimum withdrawal: $50 AUD.

Yes. You can create unlimited ticket types (General Admission, VIP, Early Bird, etc.) with custom pricing, quantities, and descriptions. You can also offer discount codes and group pricing.

Use the built-in check-in tool in your vendor dashboard. You can scan QR codes with your phone camera, search by name, or export an attendee list. Real-time check-in stats show how many guests have arrived.

For security reasons, email addresses are locked after registration. If you need to change your email, contact support at infonepaleseevents@gmail.com with proof of identity.

Visit the password reset page and enter your email. You will receive a secure reset link valid for 60 minutes.

Yes. Your account can switch between customer and vendor modes. You can buy tickets as a customer and also create/sell events as a vendor using the same account.

Contact us at infonepaleseevents@gmail.com to request account deletion. We will remove your personal data in accordance with our Privacy Policy and Australian Privacy Principles. Transaction records may be retained for 7 years as required by tax law.

Yes. Visit Event Chats in your dashboard to join conversation threads for events you have tickets for. Chat with fellow attendees, ask questions, and connect with the community.

Our Code of Conduct applies to all chat features. Be respectful, no spam, no harassment, no sharing personal information of others. Violations may result in chat suspension or account termination.

Email infonepaleseevents@gmail.com with details and screenshots. For immediate safety concerns at an event, contact venue security or call 000.

We offer several free tools for the Nepali community: Nepali Date Converter (BS to AD), AUD to NPR Currency Converter, Festival Calendar, and comprehensive community guides.

Yes. We have dedicated city pages for Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, and Darwin.

Yes. Our mobile app is available for both Android and iOS. It includes push notifications for event updates, mobile ticketing, and offline QR code access. Download from the App Store or Google Play.