Privacy Policy

This Privacy Policy describes how Nepalese Events Australia ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services (collectively, the "Platform"). We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, purchase tickets, list events, or contact us, we collect:

Account information: Full name, email address, phone number, city, and password (stored as a bcrypt hash)
Profile information: Profile photo, address, state, postcode, and ABN/ACN (for vendors and organisers)
Payment information: Billing name, address, and payment method details. Payment data is processed entirely by Stripe — we do not store full card numbers, CVVs, or expiry dates
Booking information: Ticket purchases, order history, attendee names, and booking preferences
Communications: Messages sent via our contact form, event chat, or direct email to our support team
Event listings: Event details, images, descriptions, and ticket configurations submitted by organisers

1.2 Information Collected Automatically

When you visit or use our Platform, we automatically collect:

Device and usage data: IP address, browser type, operating system, device identifier, pages visited, time spent, referral URL, and click patterns
Cookies and similar technologies: Session cookies for authentication, functional cookies for preferences, analytics cookies for usage measurement, and marketing cookies for advertising. See our Cookie Policy for full details
Location data: Approximate city-level location derived from IP address, used to show relevant nearby events

2. How We Use Your Information

2.1 Primary Purposes

Process ticket bookings, deliver tickets, and manage event registrations
Send order confirmations, event updates, and critical notifications (e.g., cancellations or venue changes)
Provide user accounts, dashboards, and personalised event recommendations
Enable event chat and community features between attendees and organisers
Process vendor payouts and manage earnings/wallet functionality
Provide customer support and respond to inquiries

2.2 Secondary Purposes

Analyse platform usage to improve features, user experience, and performance
Send promotional emails about relevant events (only with your explicit consent — opt out anytime)
Display personalised event recommendations based on your city and interests
Detect, prevent, and investigate fraud, spam, unauthorised access, and security incidents
Comply with legal obligations under Australian law, including tax record retention

3. Information Sharing & Disclosure

3.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Your data is never monetised through data brokers or advertising networks beyond the contextual advertising described in our Cookie Policy.

3.2 Circumstances Where We Share Information

Event organisers: When you purchase tickets, the organiser receives your name and email for ticket delivery, event communication, and attendance management
Payment processor (Stripe): Payment data is transmitted directly to Stripe for secure processing under their privacy policy
Service providers: We use trusted third-party services for email delivery, SMS notifications, analytics, and cloud hosting. These providers access only the data necessary to perform their functions and are bound by confidentiality obligations
Legal compliance: If required by law, court order, or government authority, we may disclose information to comply with legal processes or protect the rights, property, or safety of our users

4. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption: All data in transit is secured via SSL/TLS encryption. Passwords are hashed using bcrypt
Access controls: Role-based access control (RBAC) limits data access to authorised personnel only
CSRF protection: All forms are protected against cross-site request forgery
Regular audits: We conduct periodic security reviews and vulnerability assessments
PCI-DSS compliance: Payment data is handled entirely by Stripe (PCI-DSS Level 1 certified). Our servers never receive or store full card numbers

Despite our best efforts, no method of internet transmission or electronic storage is 100% secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

5. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your account and associated personal data (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time via the link in any promotional email or by contacting us
Complaint: Lodge a complaint with the OAIC if you believe we have mishandled your personal information

To exercise any of these rights, contact us at infonepaleseevents@gmail.com. We will respond within 30 days.

6. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements:

Transaction records: Retained for 7 years as required by Australian tax law (ATO record-keeping requirements)
Account data: Retained while your account is active. Deleted within 90 days of account closure request (except where legal retention applies)
Chat messages: Retained for 12 months after the event for dispute resolution, then deleted
Marketing data: Deleted immediately upon unsubscribe request

7. Children Privacy

Our Platform is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a person under 16, please contact us immediately and we will delete it.

8. International Data Transfers

Your information is stored primarily on servers located in Australia. Some third-party service providers (e.g., Google Analytics, cloud infrastructure) may process data overseas. Where this occurs, we take reasonable steps to ensure the overseas recipient handles your data in accordance with the APPs.

9. Cookies & Tracking Technologies

We use cookies for authentication, personalisation, analytics, and advertising. Detailed information about the types of cookies we use, their purposes, and how to manage your preferences is available in our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes via email or a prominent notice on our website. The "Last updated" date below indicates when the policy was last revised. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, contact us:

Email: infonepaleseevents@gmail.com
Contact form: Contact Us page
Related policies: Terms & Conditions | Cookie Policy | Refund Policy

Last updated: August 2026

Explore More Nepali Guides

Nepali Guides by City

Tools & Resources